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Are you having an issue with a Window World window or door product? Many challenges can be quickly resolved using these guides and videos. These resources address some of the most common questions we receive from our customers, so we hope you easily find the answer you need!


How To Fix Dropping Windows

If your window is dropping, it is most likely because the shoes are coming off of the pivot bar.

Here’s how to fix this issue:

  1. Use a flat blade screw driver and insert it into the metal part of the shoe that has a “U” shape grove in it. The upright “U” is the locked position for the shoe. In the next step we will be “unlocking” the shoe to allow for adjustment.
  2. Using a fair amount of force, turn the screw driver clock wise until the “U” turns into a “C” shape.

    This is the unlocked position shown in Figure 1. NOTE: The shoe is spring loaded. Make sure to hold the shoe so that it doesn’t go all of the way up. You may need an additional person to help.

  3. Bring the shoe up 3″-4″ and twist the screw driver back counter clockwise to bring the grove back to the “U” or locked position. You can now remove the flat head screw driver that was holding the shoe as shown in Figure 3.
  4. Now bring the sash down to the level of the shoe.

  5. With the tilt latch, tilt the window open. Please ensure that the sash is level to the floor.
  6. Press on the window near the shoe to force it into the shoe.
  7. Close the sash.
  8. Pull the sash UPWARD to ensure the shoe has engaged. If the shoe has engaged, you will need to repeat steps D through G. If the shoe is properly connected you will not see it any longer and the window will function properly.

NOTE: Do not remove the sash unless absolutely necessary.

How To Fix Broken Window Locks

There are many different reasons why you could be encountering an issue with your window locks. Review the scenarios below then follow the instructions to resolve your problem.

  1. You’re unable to lock the window. To fix this, first unlock the window completely. Then push the upper sash upward, as far as it will move and pull the lower sash to the bottom of the window. Once both sashes are in their proper positions you will be able to engage the lock.
  2. The top sash has dropped from its pocket. Push the upper sash all the way to the top while at the same time pushing the lower sash down. NOTE: You may need an additional person to aid you. This should align and allow you to engage the window lock.
  3. The sashes are not aligned correctly in the channel. Tilt each sash in as if you are cleaning the windows. Push both sashes firmly back into the window channel. This should align the sash and allow the window to lock properly.
  4. Balance shoe is disengaged. If the balance shoe becomes disengaged from the sash, the window will not lock because it is misaligned. To correct this situation, please refer to the section on “How to Fix Dropping Windows.”

If the instructions listed above do not correct the problem, please contact us for further assistance.

How To Prevent Window Fogging and Condensation

Household condensation is not a reason for immediate alarm, but should be watched over time.

Most of the time, this “sweating” is perfectly normal. All homes will occasionally have some condensation on their windows. The moisture is simply a result of humidity in the home that comes in contact with a cold surface such as a mirror or glass window and then turns to water droplets. We tend to notice condensation on surfaces like window and mirrors first because they are not porous and the moisture cannot soak into them.

If you are noticing excessive window condensation, frost, peeling paint, or even moisture spots on ceilings and walls, then you should take this more seriously. These can be signs of excessive condensation and possibly damaging moisture problems in your home that need to be addressed.

If you just replaced your old windows with energy efficient windows, you may begin noticing condensation. But why? Now that your new windows create a much tighter seal, the excess moisture is unable to escape and is therefore collecting on your windows. Your new windows are not causing condensation, instead they are calling your attention to moisture that went unnoticed before. Your old windows were drafty and allowed this humidity to escape.

Where is the humidity coming from?

Common items such as your heating/air unit, humidifier, and shower generate indoor humidity. Even household tasks that involve water, like mopping the floors, contribute to the problem. The condensation you see on your windows is more likely to occur where the outside temperature is much lower than the inside temperature. The greater the difference the greater the chance that you will have condensation.

Reducing humidity is the key to reducing condensation.

So, how much humidity in your home is too much? To help you decide, this table illustrates the recommended levels of indoor humidity during the winter months.

-20°F 15 to 20%
-10°F 15 to 20%
0°F 20 to 25%
+10°F 20 to 30%
+20°F 30 to 35%

You can measure your indoor humidities with a humistat or psychrometer.

Five Easy Steps to Controlling Indoor Humidity

  1. Make sure all sources of ventilation to the outside are working. If bathroom exhaust fans, attic vents and laundry room vents are not working excess moisture is building up.
  2. Air out your home periodically. Opening windows for just a few minutes a day lets excess moisture escape and the fresh dry air enter.
  3. Check your humidifier setting. Make sure you are following the instructions for your humidifier.
  4. You can even open your fireplace dampers to allow excess moisture to escape.
  5. Do your best to not over-water your house plants.

How To Deal With Glass Breakage & Seal Failure

To get started, let’s confirm your windows have seal failure. Seal failure occurs when condensation gets between the two panes of glass. Luckily, this is very rare. Most of the time, condensation is either on the inside or outside of the glass. Before filling our Warranty Claim Request Form, make sure to use a cloth and clean both sides of the glass.

If you still see the condensation inside after a good cleaning, it’s time to fill out the form. You must have purchased your windows with a warranty that covers breakage & seal failure in order for replacement to be available.

If your window is broken, you will also need to fill out the form. To prevent injury, we recommend that you tape the broken window with a clear duct tape while your claim is being processed.

Once your claim has been filed it will take 2 or more weeks to receive a new sash. You will be notified as soon as the new sash has been received.



How To Find The Serial Number Information On Windows & Doors

Because your Window World windows were made custom to your needs, it’s important to know the serial number on each item. The labels can be easily located, so please identify the serial number on your window before you call Window World of Jersey Coast. With this information, we will be able to identify your window and service the product in the best way possible. If you need assistance finding the serial number on your replacement window or door, we’ve provided video tutorials below.


We’re Here When You Need Help Fixing Your Windows

Our products are made for durability, so you shouldn’t need repairs very often. However, if disfunction occurs with one of our windows, doors, or siding products, Window World of Jersey Coast is there to take care of your needs. If we installed it, we’ll fix it.

Make a Warranty Claim

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